hot5 Privacy Policy for Malaysian Users

1. Introduction

hot5 is an English-language online casino and sports betting information platform directed at Malaysian users. This Privacy Policy describes how hot5 — including its website accessible at https://hot5.cam — collects, uses, stores, discloses and protects personal information in connection with service delivery.

This policy forms part of the broader framework alongside the hot5 Terms & Conditions. By using hot5, you acknowledge that you have read and understood this policy. If you do not agree with how data is handled as described here, you should discontinue use of the platform.

Separate privacy obligations that apply to payment processors, eWallet operators such as Touch 'n Go eWallet, Boost or GrabPay, and banking institutions such as Maybank, CIMB, Public Bank or Hong Leong Bank are governed by those providers' own policies. hot5 is not responsible for third-party privacy practices.

2. Definitions

For this policy, the following terms apply:

• "Personal Data" means any information that identifies or could reasonably identify an individual, including name, email address, phone number, identification document details, payment information, device identifiers and location data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, blocking, erasure or destruction.
• "User", "you", "your" means any person who accesses or uses hot5, whether through registration or as an unregistered visitor.
• "hot5", "we", "our" means the hot5 platform and its responsible operators.
• "KYC" means Know Your Customer — the identity and payment-ownership verification process applied when reasonably required by applicable rules or risk assessment.

3. Data We Collect

hot5 may collect the following categories of personal data depending on how you interact with the platform:

3.1 Information you provide directly

• Account registration details including name, email address, date of birth and password.
• Contact information such as a Malaysian or international phone number and correspondence address.
• Identity verification documents including NRIC, passport or equivalent, and associated data extracted during KYC.
• Payment method identifiers, bank account references, and names on payment instruments used for deposits or withdrawals.
• Communications submitted through support channels, including questions sent to [email protected].
• Responsible-gambling preferences, deposit limits and self-exclusion requests where applicable.

3.2 Information collected automatically

• Device type, operating system, browser type and version.
• IP address and approximate geographic location derived from it, such as a Malaysian city — Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam.
• Pages visited, time spent, clickstream data and session identifiers.
• Cookie and local-storage values as further described in Section 6.

3.3 Information from third parties

• Identity or address confirmation from KYC or fraud-prevention providers where required.
• Transaction status and reference data from payment processors and eWallet operators.
• Risk signals from anti-fraud or responsible-gambling screening services.

4. Data Processing Purposes

Personal data is processed only for the purposes set out in the table below. hot5 does not use personal data for unrelated commercial purposes without a fresh, informed basis.

5. Legal Basis for Processing

hot5 processes personal data on one or more of the following bases as applicable:

• Contract performance — processing necessary to provide the services you have requested or registered to use.
• Legal obligation — processing required to comply with applicable KYC, anti-money-laundering, fraud-prevention or other legal requirements.
• Legitimate interest — processing necessary for security monitoring, fraud prevention, responsible-gambling controls and product improvement, provided those interests are not overridden by your rights.
• Consent — where hot5 relies on your consent for a specific purpose such as certain marketing communications, you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect processing conducted before withdrawal.

6. Cookies and Tracking Technologies

hot5 uses cookies, local storage and similar technologies to maintain session state, remember display preferences, measure site traffic and support security functions. No hot5 cookie is used to identify users across unrelated third-party websites for advertising.

Essential cookies

These are required for core site functions such as session authentication and security tokens. They cannot be disabled without preventing basic functionality.

Analytics cookies

Aggregated and where possible anonymised data helps hot5 understand which content is useful to Malaysian users and where technical problems occur. Analytics data is not sold to advertising networks.

Managing cookies

You may control or delete cookies through your browser settings. Blocking essential cookies may affect the site experience. Your browser documentation explains the steps relevant to your device and software version.

7. Sharing and Disclosure

hot5 does not sell, rent or trade personal data. Disclosure is limited to the following circumstances:

• Payment and verification providers — processors facilitating FPX, DuitNow, eWallet or bank transfers, and KYC providers, receive only the data necessary to complete the relevant transaction or check.
• Responsible-gambling and fraud screening — where required to support player-protection or risk-monitoring processes.
• Legal and regulatory requests — hot5 may disclose data in response to a valid legal order, court process or regulatory instruction. hot5 will notify users where legally permitted to do so before complying.
• Corporate transactions — if hot5 undergoes a merger, acquisition or asset sale, personal data may transfer as part of that transaction. Users will be notified of any material change to data control through a policy update.

8. Retention Periods

Personal data is retained for as long as necessary to fulfil the purpose for which it was collected, subject to any longer period required by law. Indicative retention periods are as follows:

• Account records: for the lifetime of the account and a reasonable period thereafter for dispute resolution and legal compliance.
• Transaction records including MYR payment data: typically five to seven years to meet financial record-keeping standards.
• KYC documents: for the period required by applicable anti-money-laundering rules, generally five years from the end of the business relationship.
• Support correspondence: typically three years from closure of the relevant matter.
• Cookie and session data: per individual cookie lifespan as set by the browser or within the cookie itself.

Where personal data is no longer required, hot5 securely deletes or irreversibly anonymises it.

9. Security Measures

hot5 applies technical and organisational safeguards appropriate to the nature and volume of personal data held. These include SSL encryption for data in transit, access controls limiting data access to personnel with a genuine need, and routine review of security procedures.

No internet transmission or storage system can be guaranteed as completely secure. Where hot5 becomes aware of a significant data breach that poses a real risk of harm to affected users, affected individuals will be notified using reasonable means within a timeframe consistent with applicable obligations.

Users are responsible for keeping login credentials, one-time verification codes, payment PINs and device access secure. Do not share a password, authentication token or complete card number with hot5 support staff — legitimate support requests will never ask for these.

10. Your Rights

Depending on the law applicable to your situation, you may hold some or all of the following rights in relation to personal data hot5 holds about you:

• Right to access — request a copy of the personal data hot5 holds about you.
• Right to rectification — ask hot5 to correct inaccurate or incomplete personal data.
• Right to erasure — request deletion of personal data where no overriding legal basis for retention exists.
• Right to restriction — ask hot5 to limit processing in specific circumstances, for example while a correction request is assessed.
• Right to data portability — where technically feasible and legally applicable, receive your data in a structured format.
• Right to object — object to processing based on legitimate interests, including profiling.
• Right to withdraw consent — where processing relies on consent, withdraw that consent at any time without affecting prior lawful processing.

To exercise a right, submit a request to [email protected] with sufficient information for the matter to be understood. hot5 may ask for identity verification before acting on a request to prevent unauthorised access to another person's data. Requests are handled within a reasonable period, which will not exceed 30 days for straightforward matters.

11. Minors and Age Verification

hot5 gambling-related content and services are intended only for persons aged 21 and above. hot5 does not knowingly collect personal data from minors. Where there is a reasonable indication that a user is under 21, hot5 may require identity verification, restrict access or close the account pending review.

If you believe that personal data of a person under 21 has been submitted to hot5 without appropriate authorisation, notify us at [email protected] and the relevant data will be reviewed and removed where confirmed.

12. Changes to This Policy

hot5 may update this Privacy Policy to reflect changes in legal requirements, platform features or industry standards. The effective date at the top of this page will be updated whenever a revision is published. Continued use of hot5 after the revised policy takes effect constitutes acceptance of the updated terms.

Where a revision is material — for example, it significantly changes how personal data is shared or used — hot5 will make reasonable efforts to draw users' attention to the update through a prominent site notice.

13. Contact Us

Questions, requests or concerns about this Privacy Policy or how hot5 handles personal data should be submitted to the hot5 support team. The website email displayed as plain text is: [email protected].

Please provide a clear description of your query without including sensitive identifiers such as passwords, payment card numbers, one-time codes or cryptocurrency private keys. Submissions are handled in accordance with this policy.

Further information on responsible gambling, including deposit limits and self-exclusion options, is available on the Responsible Gambling page.